*** FESTIVE PERIOD UPDATE: Due to a high volume of orders, please allow longer for your order to be dispatched. If you have a specific date you need your parcel to arrive by, please select First Class shipping and leave a note at the checkout. Once I have dispatched your items, any delays are in the hands of Royal Mail. ***
Christmas Break: December 18th 2021 - January 4th 2022. Orders will not be dispatched between these dates.
All UK delivery costs include signed for shipping. This way we can make sure everything has arrived safely. For international orders, International Tracking (or your country's equivalent) will be used. We are not responsible for any customs/further fees that may be required after your order has been dispatched.
Returns are not accepted. Please visit our FAQ page for further information if you have any queries about your order.
Orders are sent using a queue system depending on volume of orders. Packages will be dispatched typically between two days - a week. Please note that some pieces are made to order so may take longer to dispatch as will not fit into the standard queue system.
**** Please be aware that there will be delays in the postal service throughout holiday periods (especially for customers outside of the UK). If you are looking to order items for events throughout November/December, please order a few weeks in advance. Phoebe Lune cannot be held responsible for any postal delays that may occur. ***