Refund policy

Returns

For hygiene reasons, earring returns are not accepted. For other items such as rings or necklaces, return shipping costs will be covered by the customer and must be made within 14 days of delivery. If you are purchasing a gift for someone, this return period can be flexible but please let us know before ordering or in checkout notes so we can provide this service for you. All items must be returned in their original condition for a refund to be issued.

Please email us at info@phoebelune.com before returning any items so we can provide further details and information.

Refunds

If your order arrives damaged, images reflecting this must be sent to info@phoebelune.com. Please contact us before returning the item and we will deal with it accordingly. If the item is approved for return, Phoebe Lune will cover postage costs and issue a refund.

If your package is lost in transit, please allow 14 days between dispatch and potential delivery. This is the timeframe given by Royal mail before enquiries can be made. If your order has not arrived within this time period (UK customers), please contact us at info@phoebelune.com so we are aware of the delay. Each package comes with a tracking number so will be chased up with Royal Mail once the 14 day mark hits. If your item has been lost, your order will then be refunded to the card used for purchase.