Shipping policy

Last UK guarantee order date for Christmas is December 12th.

Update: US and European postage is currently suspended due to trading policy updates. We are really sorry about this but are working on a way to review this in the future.

All UK delivery costs include tracked postage. This way we can make sure everything has arrived safely. For international orders, International Tracking (or your country's equivalent) will be used. We are not responsible for any customs/further fees that may be required after your order has been dispatched.

Orders are sent using a queue system depending on volume of orders. Packages will typically be dispatched between two business days - a week. Please note that some pieces are made to order so may take longer to dispatch as will not fit into the standard queue system.

**** Please be aware that there will be delays in the postal service throughout holiday periods (especially for customers outside of the UK). If you are looking to order items for events throughout November/December, please order a few weeks in advance. Phoebe Lune cannot be held responsible for any postal delays that may occur. ***