ALL OUR PACKAGING IS ECO-FRIENDLY AND RECYCLABLE, INCLUDING THE JEWELLERY BOX ITSELF! THE FSC® MARK GUARANTEES THAT "ALL MATERIALS COME FROM AN FSC® FOREST, WHERE NO MORE WOOD IS CUT DOWN THAN THE FOREST CAN REPRODUCE. THIS MEANS BETTER PROTECTION OF THE ANIMAL AND PLANT LIFE AND ALL FORESTERS HAVE PROPER TRAINING, SAFETY EQUIPMENT AND A DECENT WAGE."OUR JEWELLERY BOXES ALSO DO NOT CONTAIN ANY TARNISH-ACCELERATING MATERIALS, MAKING THEM PERFECT FOR KEEPING YOUR PHOEBE LUNE PIECES SHINIER FOR LONGER.

Frequently Asked Questions

Do you offer custom orders?

Yes! If you see any pieces on my website that you would like to alter (for example, a different stone/size or replacing a hook with a mini hoop for stretched ears) or have any enquires about a complete custom piece of jewellery, don't hesitate to contact me through my contact page or email, info@phoebelune.com. I'm more than happy to help create the perfect piece of jewellery made just for you.

Do you use real gemstones?

Yes! All gemstones are real, genuine crystals, quality checked by hand and ethically sourced.

What materials do you use?

All materials used are hypoallergenic, nickel free and suitable for sensitive skin! I use a range of Sterling Silver, Gold Filled and Gold plated metals to bring you high quality yet affordable pieces for powerful beings with sensitive ears.

Do you accept returns?

For hygiene reasons, earring returns are not accepted. For other items such as rings or necklaces, return shipping costs will be covered by the customer and must be made within 14 days of delivery. If you are purchasing a gift for someone, this return period can be flexible but please let us know before ordering or in checkout notes so we can provide this service for you. All items must be returned in their original condition for a refund to be issued.

How long will my order take to arrive?

Orders are sent using a queue system depending on volume of orders. Packages will typically be dispatched between three business days - a week. Please note that some pieces are made to order so may take longer to dispatch as will not fit into the standard queue system.

Do you ship internationally?

Yes we do! However, due to recent. changes in postage rules and regulations we have paused shipping to Germany for the time being.

Where's my order?

Once your order has been shipped you will receive a confirmation email with your tracking number attached. Sometimes these emails may go into your junk inbox so if you can't find anything check in there!

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