FAQ

All our packaging is eco-friendly and recyclable, including the jewellery box itself! The FSC® mark guarantees that "all materials come from an FSC® forest, where no more wood is cut down than the forest can reproduce. This means better protection of the animal and plant life and all foresters have proper training, safety equipment and a decent wage."

Our jewellery boxes also do not contain any tarnish-accelerating materials, making them perfect for keeping your Phoebe Lune pieces shinier for longer.

For information on shipping policy please see here.

Do you offer custom orders?

Yes! If you see any pieces on my website that you would like to alter (for example, a different stone/size or replacing a hook with a mini hoop for stretched ears) or have any enquires about a complete custom piece of jewellery, don't hesitate to contact me here. I'm more than happy to help create the perfect piece of jewellery made just for you.

Do you use real gemstones?

All gemstones listed on my website are genuine, high quality gemstones and crystals.

How to care for your Phoebe Lune jewellery:

As most of our products are gold-plated, natural tarnishing may occur over time. However, there are some jewellery care tips you can use to keep your pieces looking fresh for longer!

Our Phoebe Lune boxes are great for keeping your jewels sparkly as they're made from tarnish-free chemicals. Keeping your jewellery in the original box is the best method for protecting it and prevents any bumping against your other pieces.

Remove your jewellery before bathing, swimming or heavy exercise. For bracelets/rings, also be careful when washing your hands and check that your piece is dry after washing.

Avoid spraying perfume directly onto your jewellery. We recommend putting on any perfume beforehand and making sure that the area your pieces will sit are dry first.