FAQs
What materials do you use?
All materials used are hypoallergenic, nickel free and suitable for sensitive skin! I use a range of Sterling Silver, Gold Filled and Gold plated metals to bring you high quality yet affordable pieces for powerful beings with sensitive ears.
How long will my order take to arrive?
Orders are sent using a queue system depending on volume of orders. Packages will typically be dispatched between three business days - a week. Please note that some pieces are made to order so may take longer to dispatch as will not fit into the standard queue system.
Do you accept returns?
For hygiene reasons, earring returns are not accepted. For other items such as rings or necklaces, return shipping costs will be covered by the customer and must be made within 14 days of delivery. If you are purchasing a gift for someone, this return period can be flexible but please let us know before ordering or in checkout notes so we can provide this service for you. All items must be returned in their original condition for a refund to be issued.
Do you offer custom orders?
Yes! If you see any pieces on my website that you would like to alter (for example, a different stone/size or replacing a hook with a mini hoop for stretched ears) or have any enquires about a complete custom piece of jewellery, don't hesitate to contact me through my contact page or email, info@phoebelune.com. I'm more than happy to help create the perfect piece of jewellery made just for you.
Kindness is key
Ethically Sourced Crystals
All the gemstones we use are real, genuine crystals, quality checked by hand and ethically sourced. We work closely with our suppliers to ensure all pieces are sourced from safe environments for everyone involved.
Stand out from the crowd
Unique Pieces
All our products are designed in the Phoebe Lune studios. Inspired by nature and the seasons, Phoebe Lune uses hand-selected crystals to create unique and powerful jewellery. Made with sensitive skin in mind, the Cornish designer handcrafts high-quality, ethereal pieces to add that little touch of magic to your life.